# Support and frequently asked questions

Detection helps but doesn't guarantee: always check the text before using it.

## What happens to my files?

They stay in your browser. Processing happens in your device's memory: the content of your files, their names and the data map never reach us. When you close the tab, only the files you chose to download remain.

[See for yourself](https://riducta.com/verify/)

## I bought a plan: how do I activate it?

On the tool page press "Sign in" and enter the e-mail you used for the purchase: we send you a link that works for 15 minutes, no password. Or open "I have a licence key", paste the key you received by e-mail and press "Activate".

## I changed browser or computer: how do I get my access back?

Press "Sign in" and use the same purchase e-mail: with the link you receive, the plan is activated in that browser. This also works after "Clear everything".

## Can I get a refund?

Yes, within 14 days of the first payment, no reason needed; the same applies to the renewal of an annual subscription, within 14 days of the charge. If you are a Consumer you may also terminate your annual subscription at any time, with a refund of the unused part pro rata to the remaining days. Refunds are made by Paddle: ask through the link in your Paddle receipt or write to us.

[Refunds](https://riducta.com/refunds/)

## How do I cancel my subscription?

From the link in Paddle's e-mails (Paddle is the authorised reseller that handles payments), or by writing to us. Cancellation takes effect at the end of the period already paid, until which the plan remains active.

[Terms](https://riducta.com/terms/)

## What does "Clear everything" do?

It removes the file, the text and the session map from this tab, and the licence, preferences and saved-token total from this device. Afterwards you can no longer restore the data in texts already processed: we have no copy. To reactivate your plan, use "Sign in".

[Cookies](https://riducta.com/cookies/)

## Why do I have to check the data found?

Personal data detection is automatic: it helps, it does not guarantee, and it may miss some data. Before creating the file, check the preview: click a highlighted item to leave it in clear, or add what is missing.

## What are the limits of the Free plan?

Reduce as many files as you like, up to 100 pages each. "Protect" and "Restore": 3 files a day, up to 20 pages, counted only on this device. The file includes the line "Reduced with riducta.com".

[Pricing](https://riducta.com/pricing/)

## How many tokens do I save with Claude?

With Claude, the text prepared by Riducta uses about half the tokens of the same PDF uploaded as a document (median −52% across 20 public PDFs, Anthropic's official token count, September 2026). Results vary by document. Technical note: measured with the Lean mode and the claude-sonnet-5 model, comparing the PDF uploaded as a document with Riducta's text; the Claude app may handle very long documents differently. With ChatGPT the comparison is text against text: about −4% with Faithful and about −6% with Lean, compared with the extracted text. Claude is a trademark of Anthropic; Riducta is not affiliated with or endorsed by Anthropic.

## Is there a desktop app?

The desktop app for Windows and Mac is coming soon. Meanwhile, Riducta works in your browser.

- [Tool](https://riducta.com/)
- [Pricing](https://riducta.com/pricing/)
- [Guides](https://riducta.com/guides/)
- [See for yourself](https://riducta.com/verify/)
- [Terms](https://riducta.com/terms/)
- [Privacy](https://riducta.com/privacy/)
- [Refunds](https://riducta.com/refunds/)
- [Support](https://riducta.com/support/)